Ella Bird Collections FAQ

Please see the FAQ section below to help you make your purchase.  While most of the frequently asked questions are listed below, if you have any further questions, please use our contact page to reach us and we are happy to assist.

Learn more about Ella Bird.

Where are you located?

We are happily located in the great state of Texas. If you need assistance, please visit our contact page for information.

We can also be reached at:

eMail: customercare@ellabirdcollections.com
Customer Care: 832-910-7175

How does shipping work?

How much does shipping cost?

We are pleased to offer FREE Standard Shipping with USPS.  After your order has been processed, you will be emailed a USPS tracking number for your order.

How long will it take to receive my order?

Because of high demand, shipping can take 10-20 days to receive your order.  Please note that your purchased items will be processed immediately, our warehouses are located around the world and shipping times can vary from 10 – 20 days.

Will I receive a tracking number?

Yes, after your order is processed…you will receive a tracking code number to track your purchase all the way to your front door.

Do all of your items ship within the USA?

We have 5 different shipping facilities, so depending on which items you purchase they will ship from either our warehouse located in California, New Jersey, Texas, Dubai, or China.

Returns & Refunds

Do you allow returns?

If you’re not satisfied with your purchase for any reason, you can send it back to us within 15 days from the date of receiving your shipped product. We will be happy to accept returned merchandise that is not used or damaged and is in its original packaging.

Customers are responsible for the cost of return shipping, insurance, and any items that are damaged or lost in return transit. Please contact our customer service department for a “Return Authorization” number within 15 days of receiving your purchased item.

We will be unable to receive return merchandise and provide a refund without customer first obtaining a return authorization number.

What if my items are damaged?

If you received defective or damaged merchandise, contact our customer service department and we will be happy to assist with your return.  Damaged merchandise must be returned within 10 days for refund.

Privacy & Secure Purchases

Is my purchase secure?

Ella Bird Collections uses 1024 bit SSL encryption for all online credit card purchases.

What does that mean?  This level of security is the same level used by all banks in the United States to protect your information.

While we use this level of security to process your order, please note that Ella Bird Collections DOES NOT store any sensitive credit card payment information.  The customer will need to provide credit card payment information for each purchase made.

What about my Privacy?

Please rest assure that Ella Bird Collections will not sell your information to any other service providers.